Refund policy
We have a 60-month free warranty policy, which means you have 60 months after receiving the item to apply for a free exchange or refund.
To qualify for warranty service, your item must experience a product failure and you will need to provide a receipt or proof of purchase.
If you have any questions, you can contact us anytime at Auckly@outlook.com.
Replacement product
Your order number, full name and shipping address are required.
It is best to provide a contact number and email address to prevent automatic returns if the goods are not received.
Refund
We will refund the original amount.
Generally, you do not need to return the product when applying for a refund, but you will be charged a refund handling fee of 5%.
All interpretation rights belong to Auckly.
To qualify for warranty service, your item must experience a product failure and you will need to provide a receipt or proof of purchase.
If you have any questions, you can contact us anytime at Auckly@outlook.com.
Replacement product
Your order number, full name and shipping address are required.
It is best to provide a contact number and email address to prevent automatic returns if the goods are not received.
Refund
We will refund the original amount.
Generally, you do not need to return the product when applying for a refund, but you will be charged a refund handling fee of 5%.
All interpretation rights belong to Auckly.